OLUWOLE, TAYO GABRIEL
Ibadan, Nigeria.About
Highly analytical and results-driven Computer Science graduate with a proven track record in IT support, system optimization, and project coordination. Adept at leveraging technical expertise and strong problem-solving skills to enhance operational efficiency and deliver robust solutions. Committed to driving technological improvements and providing exceptional user support within dynamic environments.
Certificates
Work
Oregun, Lagos State, Nigeria
→
Summary
Provided expertise to maintain and support various IT systems while adhering to company and department strategies and standards.
Highlights
Contributed to the development and implementation of operational strategies, enhancing overall company efficiency and project success rates.
Led and responded to queries by email, phone, and chat, offering assistance on configuration, delivery, maintenance and troubleshooting various computer systems, software, hardware and other technical components.
Troubleshoot hardware and software problems and made recommendations for upgrades and configurations implementation.
Collaborated with other IT team members to ensure smooth operation of computer systems.
Set up and configured network components, printers and other peripherals.
Performed preventive maintenance and system upgrades.
Documented and maintained records of all repairs, installations and upgrades.
Ibadan, Oyo State, Nigeria
→
Summary
Provided comprehensive IT support and strategic input for a government secretariat, optimizing system performance and ensuring seamless user operations.
Highlights
Contributed to the operational strategy of the ICT Centre, enhancing IT service delivery and infrastructure reliability across the secretariat.
Assisted in the management of critical databases and performed system troubleshooting, reducing downtime and improving data integrity.
Resolved a wide range of IT problems for secretariat staff, providing timely and effective solutions as allocated by the Head of ICT.
Managed data input processes for the secretariat, ensuring accuracy and efficiency in record-keeping and information management.
Delivered comprehensive system support to a diverse user base, maintaining high levels of operational uptime and user satisfaction.
Ibadan, Oyo State, Nigeria
→
Summary
Provided essential IT support and operational assistance at a broadcasting corporation, ensuring system functionality and data integrity.
Highlights
Contributed to the operational strategy of the station, identifying areas for technical improvement and streamlining IT processes.
Supported database management and system troubleshooting efforts, contributing to the stability and performance of station IT infrastructure.
Resolved various IT issues for station personnel, ensuring minimal disruption to broadcasting operations.
Executed precise data input tasks for the station, maintaining accurate records and supporting critical information systems.
Delivered direct system support to a broad range of IT service users, enhancing their productivity and ensuring smooth operation of station equipment.
Shangisha, Lagos State, Nigeria
→
Summary
Managed front desk operations for a real estate firm, ensuring high customer satisfaction, accurate financial transactions, and efficient reporting.
Highlights
Achieved high levels of customer satisfaction by professionally addressing inquiries and resolving issues, enhancing client relations.
Managed all payment receipts, issued accurate receipts, and meticulously tracked cash and credit transactions, ensuring financial transparency.
Liaised effectively with vendors on delivery reports, shortages, and invoices, optimizing supply chain communication and resolving discrepancies.
Prepared and submitted detailed stock reports to management, providing critical insights for inventory demands and operational planning.
Processed incoming invoices for supplies and issued receipts for customer services, maintaining accurate financial records.
Projects
Skills
IT Support & Systems
System Troubleshooting, Database Management, Network Support, ICT Operations, User Support, Data Input, Software Installation, Hardware Maintenance, Microsoft Office Suite.
Project & Operations Management
Project Coordination, Deadline Management, Strategic Planning, Operational Strategy, Process Improvement, Workflow Optimization, Inventory Management, Vendor Management.
Digital & Customer Relations
Digital Sales, Digital Marketing, Social Media Management, Content Development, Customer Relationship Management (CRM), Client Relations, Customer Service.
Analytical & Problem Solving
Critical Thinking, Analytical Skills, Root Cause Analysis, Solution Development, Research, Data Analysis.
Communication & Leadership
Interpersonal Communication, Team Collaboration, Stakeholder Engagement, Presentation Skills, Leadership, Initiative, Adaptability, Time Management.
Cybersecurity
Cybersecurity Principles, Network Security, Data Protection.